FAQ
Find your answers here
When will my order be shipped?
Orders are processed within 24-48 hours after purchase. Shipping times vary depending on your location, but most orders arrive within 7-15 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your package using the link provided in the email.
Do you offer refunds or exchanges?
Yes! We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact our support team for a hassle-free return or exchange.
What if my order arrives damaged or defective?
We stand by our products! If your item arrives damaged or faulty, please contact us within 48 hours of receiving it, and we’ll send a replacement or issue a refund.
Where do you ship from?
We work with trusted suppliers worldwide. Depending on the product and your location, your order may be shipped from the USA, UK, Europe, or Asia.
Do you offer free shipping?
Yes! We offer free shipping on all orders.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options. Your payment details are encrypted and secure.
Can I cancel my order after placing it?
We process orders quickly, but if you need to cancel or modify your order, please contact us within 12 hours of purchase.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, special promotions, and early access to new products.
How can I contact customer support?
Our friendly support team is available 24/7. You can reach us via email at neviquestore@gmail.com
Couldn't find your answer?
We are here to help. If you couldn't find the information you are looking for, please reach out to us directly, our team is eager to assist you.